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The Quest for Quality:  Good Employees Lead to Quality Care

Spring Regional -
The Quest for Quality:  Good Employees Lead to Quality Care

Sessions in each of the 5 BQA regions May 3 - 11, 2005

• Brochure (In PDF)
• Registration Forms (In PDF or Word)
• Buy Online Now

WALA’s first ever Spring Regional, “The Quest for Quality: Good Employees Lead to Quality Care!” is coming to you!

Whether you facility is small or large one thing is for sure – the quality of your employees will reflect in the care of your residents. The quality of your employees will reflect in the day to day functions of your facility, and the quality of your employees will be reflected in your regulatory compliance surveys. Therefore, no matter what your size, “The Quest for Quality: Good Employees Lead to Quality Care” is one seminar you will not want to miss, for without good employees you may not have a business.

You have a facility, you have residents, you have the desire to succeed – now we want to show you what you can do to build a reputation for quality in your community that gives you the edge over your competition, or just makes you the place that everyone wants to be. WALA teams up with the experienced instructors at Pathway Health Services to provide you with the next step.

This seminar includes information necessary for every facility – you will not want to miss a thing! We will discuss:

Keep the best – get rid of the rest: Facility Recruitment and Retention

• Unique ways to recruit staff – how to become the employer of choice
• How to get the most out of an interview
• Retention – what are the 7 reasons employees fail, and how to eliminate them
• How to add value to the employee’s position
• Employee Education – what roll does this play when recruiting and retaining employees – how important is it?
• How to empower your employees and celebrate their successes

HPA – The other HIPAA: Holding People Accountable

• Learn how to be a coach and mentor to your staff
• How to hold people accountable for their action in a way that allows for improvement and on going successes
• Delegation – how to do it and still get sleep at night
• What to do when your staff acts in “good faith”, and oops . . .

When do you call in the troops: Risk Management

• What is quality and what role does it play in your facility
• What is risk management and how it affects quality
• How do you train your staff to identify areas of risk
• What do you do when there is a clinical change
• How to prevent an incident from reoccurring
• What to do when you are “out of your league”

Who’s Knocking at my door: Difficult People-they are your customers too.

• Communication – are your really doing enough
• How to turn your most difficult customer into your advocate
• How to train your staff not to add “fuel to the fire”
• How to handle the crisis of the moment
• How to change your business function from reactive to proactive
• When and how to yield gracefully
• What are the resources available to assist you

Instructors:

This experienced team from Pathway Health Services will lead the presentations and discussions. The team brings years of assisted living and training experience.

• Elizabeth Brunner, RN, NHA, Director of Professional Development and nationally recognized speaker with over 33 years in long term care.
• Debra Ehlert, NHA, a Senior Housing Consultant with over 15 years of healthcare management experience.
• Linda Nelson, Vice President of Senior Housing with over twenty years experience in all facets of Assisted Living and Senior Housing facility management.

About Pathway Health Services: Pathway Health Services is a consulting group whose mission is to assist you in maximizing opportunities and realizing your full potential. Their consultants are uniquely qualified to offer a full range of services that will assist your organization with providing quality care, as well as maintaining regulatory compliance.

Locations, Dates & Times:

• Milwaukee – Mayfair Mall Community Room
  Tuesday, May 3
  
• Appleton – Touchmark-Appleton
  Wednesday, May 4
  
• Wausau – Cedar Creek Mall Community Room
  Thursday, May 5
  
• Madison – Warner Park Community Center
  Tuesday, May 10
  
• Eau Claire – Banbury Place, Eau Claire Conference Room
  Wednesday, May 11

Please note that in order to keep registration costs low, lunch will not be provided. Attendees are encouraged to bring a brown bag lunch, or to plan to acquire their own lunch (options will be provided within a very short drive).

Schedule for ALL sessions:

• Registration: 7:30 am - 8:30 am
• Each session starts at 8:30 am sharp
• All sessions conclude by 5:00 pm.

Travel:

Please allow sufficient travel time for weather, parking and traffic. We will begin on time at 8:30 am at each session!

Fees:

Includes breaks, networking roster and many useful handouts. Please note that lunch is NOT provided.

No full refunds will be made after April 15, 2005. For cancellations after April 15, a voucher for future WALA educational events will be issued minus a $25 administration fee. Substitutions are OK - just contact WALA.

Accommodations:

You are responsible for your own reservations and costs. If you would like accommodations, please contact the hotel directly.

Directions to each location:

Milwaukee – Mayfair Mall is located at 2500 N. Mayfair Rd, Wauwatosa. Phone number: 414/771-1300. Take I-94 to US-45 N. Follow US-45 N to Hwy 100 N. Follow Hwy 100 N approximately one mile; Mayfair Mall will be on the left. Enter via the theater entrance at the back of the mall, and use the door next to Quality Candy to arrive at the Community Room.

Appleton – Touchmark-Appleton is located at 2601 Touchmark Dr. Phone number: 920-832-9100. Take US-41 N and exit at W. Prospect Ave toward Appleton (exit 136). Go east on W. Prospect Ave for about a half mile. Turn right onto Touchmark Drive and follow it to the left to arrive at the main entrance.

Wausau – Cedar Creek Mall is located at 10101 Market St, Mosinee. Phone number: 715/355-6067. Take I-39/Bus Hwy 51 to exit 185 (toward Rothschild/Wausau). The community room is located at Center Court in the mall.

Madison – The Warner Park Community Room is located at 1625 Northport Dr. Phone number: 608/245-3694. From the interstate, take WI-30 W and follow it as it becomes Aberg Ave. Go through one set of lights and take the next exit on the right to WI-113 N. Follow WI-113 N to the left about two miles and turn left on N Sherman Ave. Take the first right into Warner Park and follow the drive around the baseball field. The Community Center will be the last building on your left.

Eau Claire – Banbury Place is located at 800 Wisconsin St. Phone number: 715/836-6828. From I-94, take highway 53 N to Brackett Ave (Downtown Eau Claire Exit). Left on Brackett Avenue to Farwell St. Right on Farwell St to Wisconsin St. Turn right on Wisconsin St to BANBURY PLACE. The Eau Claire Conference Room is located in Building D02 in the 3rd floor skyway.

For more details, return here to the website at www.ewala.org or contact WALA at 608/288-0246 or by email at info@ewala.org.