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Friday Spring Conference Sessions 8:45 AM - 10:00 AM
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Please note: sessions may be subject to change.


Friday, March 15, 8:45 - 10:00am Concurrent Sessions


Stories Untold: The Conflicts Your Clients Are Having with You


Jonathon Shailor; Professor; University of Wisconsin - Parkside; Kenosha, WI

Residents of assisted living facilities and their families sometimes find it difficult to raise their concerns with staff. They may not know how to express their concerns directly, or they may want to avoid conflict. Families may even fear that their loved ones will suffer retribution. This workshop will explore some of these “untold stories” from actual clients. We will also address the steps that caregivers can take to proactively and constructively solicit and address client feedback on an ongoing basis.


Succession Planning for Executives


Lisa Horn; Senior Manager - Operations Consulting; CLA; Appleton, WI

Kailee Wahler; Senior Human Resources Consultant; CLA; Appleton, WI

Effective succession planning is essential to the long-term survival of every organization and helps to ensure you have the right people in the right positions. Join Lisa and Kailee as they discuss how to set clear expectations for what it means to be a leader in your organization and practical steps for creating a succession strategy. Life is full of unexpected moments, but with a succession plan, you can prepare and plan for those unknowns. From developing and retaining top talent to capturing and transferring critical knowledge, you’ll receive recommended best practices to ensure your organization is strong well into the future.


Connecting the Dots — How the Service Model Can Improve Your Operations


Mark Anderson; Senior Vice President; Eldermark Software; Minnatonka, MN

Loretta Baxter; Executive Director; St. Monica's Senior Living, Inc.; Racine, WI

This session will explore the variables that influence the operational success of the senior living community service model through case-study analysis and group discussion. Participants will leave with a plan to challenge the development of their own service models to ensure they are working to achieve their goals.


Answers with Alfred


Alfred Johnson; Director of BAL; Bureau of Assisted Living (BAL); Madison, WI

Attend this session for a frank and open conversation with the director of the state’s assisted living regulatory agency. Ask him about assisted living regulations, the licensing process, what’s happening nationally in assisted living, the bureau’s initiatives, the staffing crisis, and much more.


Creating a Trauma-Informed Culture


Lizabeth Metzger; Dementia Care Specialist Instructor; Crisis Prevention Institute; Milwaukee, WI

This session will describe trauma-informed care and explore how its goals can be incorporated into our assisted living homes to create safe environments for both care partners and residents.


What in the World is Dementia Care?


Angie Jopke; Director of Education; ALEA Training & Consulting; Monona, WI

As individuals are no longer able to stay in their homes, their loved ones rely on facilities that can safely manage their increasing needs. Is your organization ready to meet dementia challenges? In this session, you’ll discover what it means to be able to effectively provide person-centered dementia care.


Growing Your Own


Tina Nazier; Health Care Strategic Alignment Director; Wipfli LLP; Eau Claire, WI

The labor and workforce shortage is something we are all painfully aware of. The baby boomers are moving on to their retirement years, and we are all scrambling for the same talent to fill critical leadership and other positions within our organizations. Wouldn’t it be great to have a rich source of talent readily available to fill your critical roles? This session will help you unlock the secrets to growing your own leaders.


Discover Your Superpower - Solve Your Workforce Crisis 5 Minutes at a Time


Crystal Miller; Owner; HarmonyWorks; Pleasant Prairie, WI

Steve Miller; Owner; HarmonyWorks; Pleasant Prairie, WI

Do you like a good secret? Everyone whose ever built a successful team has one (or two!). In this engaging, interactive workshop, we reveal our secrets and unveil your superpower, because we want you to be able to achieve amazing things with your team, too!

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