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Essentials of AL: Leadership, Residents & Quality
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Essentials of AL: Leadership, Residents & Quality


In the assisted living field, the core of a highly functional community is rooted in Leadership, Resident Centered Care, and Quality process. These are the essentials that allow an administrator, manager, owner/operator to effectively navigate in today’s heavily cluttered landscape. WALA’s all new education experience will help you function as an agile assisted living leader. Discover how to grow a sustainable resident care care culture that can thrive regardless of climate conditions. Take this opportunity to cultivate daily practices that will move your team forward while the resident remains the primary focus of your assisted living community. These practical measures will help your operations remain firmly grounded when weathering inevitable challenges. This session will supplement your present knowledge base as an assisted living leader by offering:

  • Methods to engage, train and retain staff in a very complicated workforce environment
  • Learn communication and coaching tools to help your employees grow within your organization
  • Current, relevant resident centered case studies reflecting today’s realities
  • Practical, applicable solutions for addressing change in condition, expectations and managing difficult conversations while remaining person/resident centered
  • Development, maintenance, and managing complex ISP situations
  • Effectively balancing acuity and census as a result of practicing a Quality Process
  • Improved service recovery through an investment in a Quality Process

This brand new 2.5 day intensive is designed to deliver perennial value to professionals serving Wisconsin's varied assisted living license categories and client groups.


We welcome any questions potential attendees may have. Please contact WALA directly to further discuss this all new training avenue.


 ...or download a registration form!


Dates & Locations:

November 6 - 8: Wausau



Check-in: 8:00 a.m. - 8:30 a.m.

Day 1 session time: 8:30 a.m. – 4:00 p.m. 

Day 2 session time: 8:30 a.m. – 4:00 p.m.

Day 3 session time: 8:30 a.m. - 12:30 p.m.

CEUs = 16.5 hours



Current WALA Member - $550

Non WALA Member - $750

Add $50 to registration fee to receive your choice of a Compliance Strategy workbook. Preview a list of Compliance Strategy workbooks here.


WALA Diamond Participants - Don't forget your 10% discount!


Hotel and Travel Information:

Fairfield Inn $ Suites Wausau
$99 per night
(715) 241-8400

Book your group rate for WI Assisted Living Association

Thank you to our 2018 Fall Conference Sponsors!

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