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Thursday Conference Sessions 3:15 PM - 4:30 PM
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Please note: Sessions May Be Subject To Change


Thursday, March 15, 3:15-4:30 pm Concurrent Sessions


Geezer, Punk, Whatever: Bridging the Generational Divide


Alex Draginis, Trainer, Accent Learning and Consulting, Milwaukee, WI

Generational differences — we keep hearing about them, and we keep expecting the buzz to go away. But it’s not. With 47% of the full-time workforce under the age of 35 and up to 75% of our future workforce predicted to be millennials by 2025, managers and supervisors need to figure out how to hire, retain, and motivate in a world of shifting  demographics. In this session, we’ll move beyond “here’s who the generations are” to real solutions for adjusting to these changes. Together we’ll discuss practical advice and examples of what’s worked for healthcare and other industries.


How Outsourcing Can Increase Revenue


Michelle Nessman, Owner, Elite Business Systems, LLC, Alexandria, MN

Being operationally efficient and fiscally responsible are high on the priority list for senior living providers. The decision to

outsource — or hire in additional support, when it comes to key functions of operating an efficient community — isn’t taken lightly. Attend this session to learn how to identify outsourcing opportunities that can actually increase revenue.


Delegate or Die!


Debra Teske, Co-Owner, Visiting Angels Living Assistance Services, Madison, WI

Are you feeling less productive lately? Are you ready for a promotion but no one’s around to take over your current duties? Do you worry about your reputation because your business or team isn’t running smoothly? Are you ever concerned about your health due to job-related stress? Do you feel that if you want it done right, you have to do it yourself? This session will help you ease up on yourself and learn the art of delegation.


Effectively Managing the Resources You Have


Lori Scholsser, CEO, EQUIP Training & Consulting, Janesville, WI 

 Are you making the most of what you have? Learn about ways to cross-train staff to expand your in-house skills while

providing employees with opportunities for growth and development. Lori will also talk about how you can lean on

external partners and identify tools and resources that will improve effectiveness and efficiency and help you achieve

personal and community goals.


Reducing Older Adults’ Risk of Falling


David Mott, Ph.D., Professor, University of Wisconsin School of Pharmacy, Madison, WI

Older adults fall for several reasons. One contributing factor is falls risk increasing drugs (FRIDS). Research suggests that

over 80% of older adults use at least one FRID. A pharmacist provided medication review program focused on FRIDs was developed and tested in community pharmacies in Wisconsin. Find out how the program was developed, its results, and how to develop and implement a similar program in an assisted living facility.


Reporting for Duty: The Role of the Nurse in Assisted Living


Susan Schneider, RN, BSN, Principal Consultant, Assisted Living Consultants Consortium, Delafield, WI

“Nursing services,” “nursing care,” “delegation” — it can be a challenge determining how to most effectively have the nurse fit in and benefit your organization. And it’s an issue many of your peers are increasingly facing: With resident acuity going up, many organizations feel the need to have a nurse on staff. Learn how the role of the nurse could benefit your organization.


Enhancing the Effectiveness of ISPs for Individuals with Complex Needs


Kathy Klika, Principal Consultant, Klika Consulting, LLC, West Bend, WI

There is no one size fits all — the needs of residents have become increasingly complex. This session will explore the use

of protocols within the individual service plan (ISP) as a way of understanding, documenting, and ensuring those needs are met in a safe and consistent manner. We’ll share real-life examples.


Trauma-Informed Care: Empowering, Engaging, Effective


Scott Webb, Trauma-Informed Care Coordinator, Wisconsin Department of Health Services, Madison, WI

Trauma-informed care is an intervention and organizational approach that focuses on how trauma may affect an individual’s life and response to receiving behavioral health services. This presentation will explore trauma and its prevalence in society. We will review an adverse childhood experiences study and how the five values of trauma-informed care drive connection can be applied in many human-service settings.


Walt Disney Customer Service Philosophy & AL


Jan Kleist, Residence Director, Our House Senior Living, Lodi, WI

Time to put on your Mickey ears. This session will show why every assisted living property should embrace Walt Disney’s

customer service philosophy for their properties. We’ll look into how making changes along the Disney way can have many positive effects.


QA & AL: Take a Fresh Look at Your Quality Assurance Program


Joel Moyer, Account Executive, M3 Insurance, Madison, WI 

 Dennis Yadon, CPHQ, Diamond Program Director, Wisconsin Assisted Living Association, Madison, WI

Quality assurance is an important way to improve resident care, safety, and programs. It has additional benefits for assisted living communities if it’s done systematically. Learn how the WALA Diamond program and a formal QA program can help you complete a root cause analysis and keep your investigation details from being shared outside your  organization.

Thank you to our 2018 Fall Conference Sponsors!

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