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Essentials of AL: Leadership, Residents & Quality
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Essentials of AL: Leadership, Residents & Quality


In the assisted living field, the core of a highly functional community is rooted in Leadership, Resident Centered Care, and Quality process. These are the essentials that allow an administrator, manager, owner/operator to effectively navigate in today’s heavily cluttered landscape. WALA’s all new education experience will help you function as an agile assisted living leader. Discover how to grow a sustainable resident care care culture that can thrive regardless of climate conditions. Take this opportunity to cultivate daily practices that will move your team forward while the resident remains the primary focus of your assisted living community. These practical measures will help your operations remain firmly grounded when weathering inevitable challenges. This session will supplement your present knowledge base as an assisted living leader by offering:

  • Methods to engage, train and retain staff in a very complicated workforce environment
  • Current, relevant resident centered case studies reflecting today’s realities
  • Practical, applicable solutions for addressing change in condition, expectations and managing difficult conversations while remaining person/resident centered
  • Development, maintenance, and managing complex ISP situations
  • Effectively balancing acuity and census as a result of practicing a Quality Process
  • Uncover growth opportunities even for those that are actively delivering quality care today
  • Build immunity to operational challenges through following a Quality Improvement Program
  • Improved service recovery through an investment in a Quality Process

This brand new 2.5 day intensive is designed to deliver perennial value to professionals serving Wisconsin's varied assisted living license categories and client groups.


We welcome any questions potential attendees may have. Please contact WALA directly to further discuss this all new training avenue.


Who should attend:

  • Administrators - even 83.15 course graduates!
  • Directors
  • Managers
  • LPNs, RNs, Wellness Directors
  • Owners/Operators
  • Providers of supportive care services within assisted living communities
  • Team Leaders

Dates & Locations:


April 24 - 26: Brookfield (Milwaukee area)

November 6 - 8: Wausau




Check-in: 8:00 a.m. - 8:30 a.m.

Day 1 session time: 8:30 a.m. – 4:00 p.m. 

Day 2 session time: 8:30 a.m. – 4:00 p.m.

Day 3 session time: 8:30 a.m. - 12:30 p.m.


CEUs = 16.5 hours




Current WALA Member - $550

Non WALA Member - $750


WALA Diamond Participants - Don't forget your 10% discount!


Click on the event above to register online or to download a registration form.



Thank you to our 2018 Spring Conference Sponsors

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