AGENDA
Wednesday, September 18th
- 8:30AM-9:30AM
- Connect Ballroom
Registration + Breakfast
Breakfast served in the Exhibit Hall
Pick up your name badge at registration and join us for breakfast in the exhibit hall.
Thank you to our breakfast sponsor:
- 9:00AM-10:00AM
- Connect Ballroom
Opening Keynote
Developing Leaders Who Grow a Winning Culture
Culture either happens by design or default. Steve Jones, leadership coach & consultant with Jadin l Jones, will be discussing how to intentionally create and grow a “winning” culture by developing leaders within your organization. The importance and power of connection, mindset, and servant leadership are specific topics that will be covered in leadership development and cultural growth.
Thank you to our sponsor:
- 10:15-11:15AM
- Collaborate A, B, C
Concurrent Breakout Sessions
Collaborate A
Speaker: Allen Krueger, President: Krueger Communications, Inc
Being down is hard to plan for. But by looking at the industry which has been effected, being ready is more important than ever. We will discuss the risk and outage examples along with planning ideas by utilizing a planning worksheet. Allen will be sharing a core outline for a cyber-incident response plan and providing an outline that will help attendees think bigger and be prepared for when the time may come for a reaction.
Collaborate B
Speaker: Bob Best, NHA, MAPS, CSL: Kelly Center
Customer Service is a core component to assisted living. This session is intended to help younger, newer, as well as more experienced caregivers and support staff develop the skills to improve their social and interpersonal skills in order to provide quality service in a professional manner with courtesy and compassion. This introductory session is a prelude to a more in-depth training on customer service in assisted living.
Collaborate C
Speaker: Kevin Coughlin, Policy Initiatives Advisor Executive: DHS Division of Medicaid Services
Are you looking to hire qualified caregivers? Join us at this session to hear the latest about WisCaregiver Careers and WisCaregiver Connections. Learn how to search for qualified caregivers or how to up skill your current caregivers and help them receive bonuses. Hear about the new initiatives including Spanish curriculum for individual with limited English proficiency and micro-credentials. Hear the answers to all of your workforce questions from staff at DHS.
Session Handouts
- 11:30AM-12:30PM
- Connect Ballroom
General Session
Discussion with Department of Health Services (DHS)
We are pleased to be joined by the leadership of WI Department of Health Services during a general session. DHS will be discussing priorities and initiatives regarding the assisted living profession including ways to enhance customer service.
- 12:30-1:45PM
- Connect Ballroom
Lunch in Exhibit Hall
Join us for lunch and time with the exhibitors.
Thank you to our sponsor:
- 1:45-2:45PM
- Collaborate A, B, C
Concurrent Breakout Sessions
Collaborate A
Speakers: Isaac Wallace; Market Sector Leader: ERDMAN and Melissa Laatsch; Senior Interior Designer: ERDMAN
A thought-provoking and interactive discussion on the “defining moment” mindset that elevates experience, brand, and operations. Attendees will learn about tools and processes used during project planning and design, while leveraging their encounters with residents to break the script, create meaningful connection, and spot opportunities for defining moments.
Collaborate B
Speaker: Austin Durham; MMSE - Healthcare Vertical: Paycore
The COR Leadership Framework: HR's playbook for developing effective leaders... Nothing motivates employees more than a trusted leader. Empowered leaders who inspire loyalty and engagement are more important now than ever. This session explains the COR leadership framework that gives organizations the tools, technology, and thoughtful leadership that they need to build a culture of effective leaders.
Session Handouts
Collaborate C
Speaker: Stephanie Freiboth; Owner: My Empowered Career
Join us for an empowering workshop designed to help you embrace the power of having a career plan so you're ready when the next best opportunity knocks. This session will boost your confidence and readiness for future opportunities, equipping you with tools to overcome key obstacles and blind spots. Learn to navigate career phases and life seasons effectively, ensuring sustained growth and fulfillment. Whether you're aiming for a promotion, considering a career change, or looking to enhance your current role, this workshop provides the insights and strategies you need to master your career journey.
- 3:00-4:00PM
- Collaborate A, B, C
Concurrent Breakout Sessions
Collaborate A
Speakers: Nicki Johnson; HR Director: R&R Insurance and Shay Sherfinski: R&R Insurance
From The Beatles to Billie Eilish, attracting and retaining employees across the ever-growing cross-generational workplace requires a unique approach. In this presentation, you'll learn strategies and best practices for diversity and inclusion that have worked so well, Madonna and Dua Lipa would approve. No matter where your organization is at, we will provide tips and a ready-to-use action plan to promote generational inclusion and eliminate generational biases, which can be implemented immediately.
Collaborate B
Speaker: Stephanie Schulz; Owner/Patient Advocate: A Voice for You Patient Advocacy
Through lecture and case study examples, at the end of this presentation participants will have a comprehensive understanding of patient advocacy and recognize the benefits of partnering with patient advocates. In addition, participants will have practical strategies for integrating advocates into their care teams to enhance the care of their residents.
Collaborate C
Speaker: Dr. Kayla Gritzmacher; RN MSN, DBA, Director of Hospice: Advocate Health Care
More than half of all healthcare clinicians in the United States experience symptoms of burnout. Burnout can cause negative behavior in the workplace by causing damage at a cognitive, emotional, and attitudinal level for both clinical staff and patients. Burnout among nursing staff is influenced by a variety of factors with the most significant being of the physical, social, and psychological manor. Healthcare workers often report feeling overworked, overwhelmed, and burned out. In this session, we'll review what burnout is, what factors can cause and exacerbate it, and what effects it can have on patient care.
- 4:00-6:00 PM
- Connect Ballroom
Networking Reception
Join us one last time in the exhibit hall
We'll conclude the event with one last chance to Empower each other during our networking reception. Enjoy hors d'oeuvres, drinks, and another chance to visit with our exhibitors. Plus you won't want to miss the announcing of our exhibitor prize raffle drawing at 5:45pm.
Thanks to our sponsor:
