Customer Service in Assisted Living: Moving from Courtesy to Compassion

Customer Service in Assisted Living:

Moving from Courtesy to Compassion

This 3 hour workshop, led by Robert Best of Serving Older Adults of SE WI, Inc, will discuss how good customer service skills are essential to enhancing the quality of life for both customers and employees.  In assisted living, service excellence requires a mindset and interpersonal skills that will create a caring and compassionate environment in which people can experience a full and meaningful life.  During this course, participants will practice communication techniques that will encourage cooperation from residents, visitors, and fellow employees. It will build on strengths and offer tools to improve areas that need attention.  This course will help both employees and the people they serve feel valued and important.  Learn how to:

• Make your customers feel important and appreciated
• Become a master in the art of listening
• Eliminate negative situations without leaving emotional scars
• Say "no" and be firm without causing hard feelings
• Reduce stress and turnover on the job