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COVID-19 info for Assisted Living Providers

Coronavirus Disease (COVID-19) Information and Resources for Assisted Living Providers

WALA continues to be your advocate in providing resources to work through this public health situation.  We are committed to delivering the most up-to-date information as circumstances continue to develop.


Governor Evers Directs DHS to Issue Safer at Home Order


Governor Evers directed DHS Secretary-designee, Andrea Palm, to issue a Safer at Home Order that prohibits all non-essential travel, with some exceptions that are clarified and defined in the order.  Read the entire order here.

The order is effective Wednesday, March 25, 2020 at 8 AM and will remain in effect until 8 AM on Friday, April 24, 2020 or until a superseding order is issued.


Governor Ever's office has released a Safer at Home FAQ for further clarification about this order.


Employees traveling to and from work should maintain their facility badge with them at all times. Providers are encouraged to customize this travel letter courtesy of Bob Lightfoot, attorney at Reinhart Law Firm.


Continue checking the DHS website for updates and more information as this situation rapidly evolves. 


Providers should contact the State's Emergency Function Line at 608-888-5318 with any questions.


Locate your local health department here.  Locate your county Emergency Management Director here.



DHS Releases Revised Recommendations for All LTC and AL Facilities


On March 20, 2020, DHS released revised recommendations for all long term and assisted living facilities in Wisconsin.  Older and medically vulnerable adults have significantly increased risk of severe illness and death from COVID-19, necessitating that we take all reasonable efforts to prevent introduction of this infectious disease into residential care facilities.

These recommendations apply to facilities caring for patients who are elderly and/or have chronic medical conditions placing them at high risk of severe complications of COVID-19. This guidance will be evaluated and updated 30 days from issuance.  You can read the entire memo by clicking here.


Sign up for email updates from DHS on this emerging situation here.


BOALTC Memo re: COVID-19, Visitation and Long-Term Care Communities

Attn: Nursing Home and Assisted Living Providers

On March 20, 2020, the Board on Aging and Long-Term Care (BOALTC) issued a memo on  COVID-19, Visitation and Long-Term Care Communities  which provides important guidance for nursing homes and assisted living facilities.

In order to try to stop or slow the spread of COVID-19 the BOALTC is urging the full cooperation of all residents of long-term care settings, their families and friends. People who live in our nursing homes, assisted living communities and the staff and caregivers are at highest risk. When a COVID-19 case occurs in a long-term care setting, the potential for rapid spread can be extremely high and life-threatening.

Given the public health emergency, we are asking for the following, effective immediately:

  • Please do not visit anyone face to face, either in a long-term care setting or outside in the community.
  • If you are a resident, please stay where you are. When you go into the community you run the risk of bringing COVID-19 back into your long-term care home with you, potentially infecting other vulnerable residents and staff.

Residents still have the right to access the Ombudsman Program with the Board on Aging and Long Term Care. Do not hesitate to contact them with questions or concerns.

The BOALTC can be reached by phone at 1-800-815-0015, via e-mail at or online at


DHS Health Alert Network (HAN) is now activated

Wisconsin Department of Health Services (DHS) has established the HAN to facilitate dissemination of frequently changing guidance and recommendations, and to provide critical COVID-19 updates to health care, public health, and other governmental partners. The HAN will be the primary method for sharing time-sensitive public health information with partners during the COVID-19 response. Health care providers and other officials engaged in the COVID-19 response have been automatically subscribed to the HAN.  Individuals can subscribe and unsubscribe using their preferred email address at the DHS COVID-19 website .


For the latest information on Coronavirus (COVID-19), please visit the links below:

General Information on COVID-19

Video and Webinar Resources

Assisted Living Specific Resources

Other Links and Resources on COVID-19

Personal Protective Equipment (PPE) Resources

Reinhart Legal Resources


Child Care for Healthcare Workers

Connecting Essential Workforce Families to Child Care

  • The Department of Children and Families (DCF) has launched two new tools to help connect essential workforce families to local, safe child care. Healthcare workers and essential employees are now able to submit a request for care through the department’s updated Child Care Finder or proactively view up-to-date availability across the state using the department’s new child care map

    DCF is working with health care providers, child care centers, community organizations like YMCAs, schools, and other partners to open emergency child care centers for essential workforce families. New centers will be opened as demand for child care increases. DCF has provided guidance and resources for organizations interested in opening child care centers.

    To ensure the safety of families and child care setting staff, DCF has developed a list of tips for parents to help reduce the spread of COVID-19.

    For any questions regarding this effort, please contact

  • Regional Map with Contact Information

Small Business Resources

Employment Resources

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